![]() Search and Replay - Smartcall OneView Application For fully integrated CRM and payment applications Smartcall Voice-Net API provides high level integration tools including sample applications. Smartcall Intelligent Desktop is a flexible easy to install application that provides out of the box features to trigger “muting” such as Active Window Mute, DTMF tone detection and OCR screen scrape. This results in a full length recording with a “tick tone” replacing the speech during the sensitive period in the call. To achieve this Smartcall Voice-Net “mutes” the recording process while card details are taken. Simply put, recordings must not contain the 3 digit (CVV) security code in order to meet the PCI DSS requirements. ![]() Smartcall Voice-Net call recording solutions provide a broad range of feature options to enable organisations taking credit card payments to meet PCI DSS regulations while recording their calls. The Financial Conduct Authority have now changed the rules regarding FCA Compliance. Access to recordings for replay is controlled through roles based security and all instances are logged by user on the easily accessible audit trail. Long term storage (5 years under MiFID II) of recordings is provided through the SMARTCALL Voice-Net Archiver allowing multiple copies to be retained. Recordings are stored with Encryption (256bt) and each recording file carries a unique Tamper proofing code. Smartcall Voice-Net Call Recording solutions provide the secure recording environments required to comply with FCA regulations including the emerging MiFID II European Directive due for introduction in 2017. Easy to use Search and Replay and Quality Monitoring tools.Full connectivity with legacy systems, ISDN 30, Analogue Trunks plus Digital and Analogue Extensions.Active and Passive VoIP recording including generic SIP environments utilising VoIP/SIP Call Recording Software.Compatibility with all leading Telephony and UC platforms.Highly resilient distributed architecture.Secure Encrypted and Tamperproof recordings for 5 to 5,000 channels.Find out how SmartCall provide seamless CRM and Dialer integration Designed to enable easy integration the Voice-Net API includes commands to allow the recording process to be controlled by external applications such as Power Dialers and CRM systems. Used in mission critical control room environments, our solutions employ a distributed, highly resilient architecture. Recordings are stored with 256Bit Encryption and access for replay is restricted by customer configured roles based security.ĬRM and Dialer integration is provided through the Voice-Net API. Our powerful future proof product suite is available as software only for use on customer supplied servers or VMware, or as a total solution including server hardware. Smartcall Voice-Net has connectivity with all leading Telephony and UC platforms, is both FCA and PCI DSS compliant and we support the widest range of recording methods including Active and Passive VoIP as well as Trunk and Extension tapping for TDM systems. Used by leading organisations in the UK, Europe and the USA and designed for use by all sizes and types of organisation, Smartcall Voice-Net is suitable for recording from 5 to 5,000 channels in a single location or across multiple sites. Smartcall Voice-Net Call Recording products are based on a single suite of call recording software that has been continually developed, enhanced and refined over the past 10 years.
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